Support
Need a hand with Leeway? Email support@leewaytrip.com or use the Contact form. A real person reads every message, usually within a day or two.
My sign-in code didn’t arrive
Codes come from hello@leewaytrip.com within a minute. Check your spam or promotions folder. A code works for 10 minutes; after that, ask for a new one in the app.
How Free to Spend works
Your trip budget, minus what you’ve spent, minus pending purchases, minus money you’ve set aside. Pending purchases count right away so your number stays honest.
Why a purchase needs a quick look
When Leeway can’t tell whether a purchase belongs to your trip (booked before it, or on two trips at once), it asks instead of guessing. Nothing counts until you answer, and your answer always wins.
A purchase is missing, or my bank needs attention
Purchases on your Trip Cards usually arrive within minutes, but some banks take up to a day, and hotels and rentals often post a few days late. If a bank needs you to sign in again, Leeway says so on the trip and in Profile → Banks & cards.
Plans and subscriptions
Your first tracked trip is free. Purchases are made through Apple, so you manage or cancel a subscription, and ask for refunds, in your Apple ID settings (Settings → your name → Subscriptions).
Your data
- Disconnect a bank: Profile → Banks & cards → your bank → Disconnect.
- Export your purchases: Profile → Export my purchases.
- Delete your account and everything in it: Profile → Delete my account.
- What we keep and why: our Privacy Policy.